FAQ
What is TeensEyes?
What will TeensEyes surveys ask
about?
What are TeensEyes surveys like?
How
often will I be invited to participate in a TeensEyes survey?
How long do I have to take a TeensEyes' survey after I get an invitation?
How should I
answer the questions in TeensEyes surveys?
Will I be identified in
TeensEyes' reports?
Will TeensEyes try to sell me
things?
Will I get
something for participating in TeensEyes surveys?
How do panel members redeem points?
Who can join TeensEyes?
How do I sign up for TeensEyes?
Do
teens need to have their own e-mail addresses to join TeensEyes?
What
kind of computer do I need to participate in TeensEyes surveys?
How
do I update my records or remove myself from the TeensEyes panel?
What if I forget my password?
How does
TeensEyes protect its members' safety and privacy?
Who runs TeensEyes?
What if I have a
comment, question or suggestion?
TeensEyes.com is an online survey panel of teens between 13 and
18. TeensEyes surveys reward teens for telling the companies that make products
and services for them how they look through teens' eyes. From time to time we
may invite the parents or guardians of members to participate in surveys so we
can learn what parents and teens see eye-to-eye on, and what they see
differently. You must be a member of the panel to participate in our surveys
and other projects, and to win cash or prizes for participating.
TeensEyes wants to help the companies who make products or
provide services for teens and their families see the world through their
customers' eyes. Surveys will ask about things like TV shows, movies, Web
sites, snack foods, music, clothes, sports, video games and other things that
teens are interested in.
We'll have surveys about new products that haven't come out yet, and old,
familiar products that you may already know about. We'll ask about what you
like and don't like. We'll show you ideas, and ask questions about what you
think of them. And then we'll tell the manufacturers, programmers and
Webmasters who send us their ideas how they look through the eyes of the
TeensEyes panel.
Most TeensEyes surveys are a mixture of questions that are
answered by choosing between multiple-choice answers and questions that ask you
to answer in your own words. Surveys usually include pictures of products, and
often include audio or video as well.
We try to send every member of the TeensEyes panel at least one
survey invitation a month.
Because surveys are open only long enough for us to collect the
number of responses the companies who sponsor the survey need to get, most
TeensEyes surveys are over within a week after we send invitations. We'll
always clearly state the survey dates when we send you an e-mail invitation to
participate but, because some surveys close very quickly, you need to check
your e-mail for new invitations regularly if you don't want to miss out.
Just answer the questions honestly and as best you can - just
tell us what you really think. There are no "right" or "wrong" answers. And
answer the questions yourself. It's okay for you to talk to friends about
TeensEyes surveys, but we want to hear your answers, not theirs.
TeensEyes exists to gather opinions and views so that companies
can see their products, services, and trends through the eyes of their teen
customers. TeensEyes only reports opinions in aggregate. That means, we'll say
things like "73% of teens like this or that TV show" or "Only 25% of all teens
have heard of such-and-such snack product." But we'll never identify any
individual teen, who he or she is, or anything about what he or she thinks. And
the same goes for any parent or guardian who tells us how something looks
through their eyes.
The business of TeensEyes is research; all we want is to see
things through teens' eyes. We'll never, ever, try to sell you anything.
Every time a panel member participates in a survey, we'll thank
them with points. Points are worth 1¢ each, and participation in most surveys
will involve anywhere from several hundred to a few thousand points; the
equivalent of $2 to $20, although some may be worth more and some less. When
TeensEyes sends a member an invitation to take a survey, we'll also announce
how many points will be offered for participating.
Sometimes we'll run sweepstakes with prizes instead of points. We'll always
make it clear in the invitation when a survey is a sweepstakes, and we'll
always tell participants the prizes that are being offered and what the rules
of the sweepstakes will be.
Members can access their Points accounts at
https://www.teenseyes.com/ at any time. Whenever they've accumulated
more than 1000 points, they can request a check for cash or, if they wish, they
can let their points accumulate and exchange them later. (Checks are issued in
$5 increments only; no member may accumulate more than 60,000 points in any
given calendar year.)
Checks will be sent in the name of the TeensEyes panel member at the home
address in TeensEyes' files.
TeensEyes is open to anyone between the ages of 13 and 18 who
lives in the U.S. and has access to the Internet and can receive e-mail.
Members can access the Internet at home, at school, in a library, or any other
way.
Here's how it works:
-
Go to TeensEyes.com, review our site and policies and fill out the sign-up
questionnaire. You will receive 500 points as a "signing bonus" when they
complete this initial survey and activate your membership. We'll also need the
following information:
-
An e-mail address where we can send invitations to you when we want you to
complete a survey.
-
A screen name, which we'll use in communicating with you via e-mail.
-
A password. The combination of your screen name and password will be the way
we'll identify you when you log in to the TeensEyes site in the future.
-
A mailing address so we can send you checks by mail after you've earned some
points by completing surveys.
-
A mailing address where we can send your parent or guardian a letter informing
them that you've joined TeensEyes. That letter will also contain an invitation
to your parent or guardian to take a short survey about your household. You'll
receive another 200 points when your parent or guardian completes their survey.
-
After you've signed up, you should receive your first invitation to take a
TeensEyes survey within a week or so.
No, but it's more convenient if they do. If you share an e-mail
address with someone else that's fine with us as long as you can check your
e-mail regularly for announcements of new surveys.
Any computer with Web access and a Web browser is more than
adequate for most TeensEyes surveys. We do not support WebTV.
We test surveys on machines running Netscape, Internet Explorer
and the AOL browser, and on Macs and Windows computers. Most surveys will work
just fine using a dial-up connection to the Internet. If you have a cable modem
or DSL connection you may be able to participate in some projects that won't
work on a dial-up connection.
TeensEyes also uses a proprietary survey system called
netCRIMSON that allows us to develop surveys that contain longer video clips,
music, and other multi-media components. netCRIMSON surveys require computers
with CD-ROM or DVD drives equipped with speakers for audio, and currently run
on Windows computers only, not Macs.
Panel members who indicate that they have appropriate computers
during the sign-up process may be invited to participate in netCRIMSON surveys.
CDs for netCRIMSON surveys will be sent to the home address we have on file, in
care of the child's parent or guardian.
Members can make changes to their records or remove themselves
from the panel by using any of the following methods.
• First, visit www.TeensEyes.com/ and
login. You should be able to take care of most changes right there.
• If you can't do what you need to on the TeensEyes site, send an e-mail to
memberinfo@TeensEyes.com telling us your problem.
You can also call 1-866-4U-TEENS (1-866-488-3367).
Or you can mail your request to:
TeensEyes Panel Administrator
c/o C&R Research Services, Inc.,
150 N. Michigan Ave.,
Chicago, IL 60601
To make changes or remove themselves from the panel, members
and/or their parents or guardians will need to identify themselves by the
following:
-
Providing the child's screen name
-
Providing their own name
-
Providing their own e-mail address
Go to the login page and click on
the "Forgot Password" link.
TeensEyes.com is a strong supporter of online safety and
privacy. Our complete privacy and online safety policy is available at
https://www.teenseyes.com/privacy.aspx .
TeensEyes is owned and operated by C&R Research Services,
Inc., a marketing research company, located at 150 N. Michigan Ave., Chicago,
IL. You can visit our website at www.crresearch.com to learn more about us.
We also run a panel for kids between 6 and 12, called KidzEyes.
If you have younger brothers or sisters who might be interested in taking
surveys online, have your parent or guardian visit
https://www.KidzEyes.com to learn how they can sign them up.
We welcome any comments or suggestions teens, parents,
guardians and other interested parties might have about TeensEyes, and we'll
try to respond to all questions promptly. Please e-mail us at
memberinfo@TeensEyes.com or write to:
TeensEyes
c/o C&R Research Services, Inc.,
150 North Michigan Avenue
Chicago, IL 60601
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